250d Privacy Policy – How We Handle Your Information

Welcome to 250d. We believe privacy is a fundamental right for every user. This Privacy Policy provides a complete overview of how your personal information is handled on our platform.

When you register with 250d, browse our website, or use any of our services, certain information is collected — either automatically or directly from you. This Privacy Policy is designed to keep you fully informed about how that information is handled.

The core purpose of 250d's Privacy Policy is to earn and maintain your trust. We never misuse your data or sell it to third parties. All our operations are conducted in compliance with applicable data protection laws.

250d collects several categories of data. A full breakdown is provided below:

250d does not collect any sensitive information beyond what is listed above. We never directly store your bank PIN, password, or card number.

250d collects your data through the following methods:

• Registration Form: Information you provide when creating your account.
• KYC Verification Process: Documents submitted for identity verification purposes.
• Payment Transactions: Records generated automatically during deposits and withdrawals.
• Cookies & Tracking: Cookies are used to enhance your browsing experience.
• Support Contact: Information from messages sent via live chat or email.
• Automatic Data Collection: Our servers automatically record IP addresses and browser information.

We only collect information through fair and transparent means. Data is never obtained through hidden or deceptive methods.

250d uses your data for specific, limited purposes. The key use cases are outlined below:

• Account Management & Identity Verification: Your data is used to create your account, process logins, and complete KYC verification. Full access to our services is only granted once your age and identity have been confirmed.
• Payment Processing: Your financial information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, and other supported methods.
• Fraud Prevention & Security: Your data is analysed to detect suspicious activity, prevent money laundering, and maintain platform security.
• Service Improvement: We use data about how you interact with 250d to find ways to improve your platform experience.
• Communication & Notifications: Your contact details are used to send important account updates, promotional offers, and security alerts.
• Responsible Gaming Monitoring: We monitor your gaming behaviour and will reach out with support if we detect any early signs of concern.
• Legal Compliance: Certain data may be used to meet regulatory requirements and legal obligations.

250d never sells your data for unrelated advertising or shares it with unauthorised third parties. Our use of data is always purpose-driven and strictly limited.

A core principle of 250d's Privacy Policy is transparency about where your data goes. Your information may be shared in limited circumstances, as outlined below:

• Payment Providers: Necessary information is shared with payment processors such as bKash, Nagad, Rocket, or your bank to handle transactions. Each of these partners operates under their own privacy policy.
• Identity Verification Agencies: As part of the KYC process, documents may be shared with licensed verification agencies.
• Law Enforcement Agencies: We may be required to disclose data in response to a valid court order or written directive from a regulatory authority.
• Technology Service Providers: Our server operators and cloud providers operate under strict confidentiality agreements.

Your data is never shared with any parties beyond those listed above. 250d has never sold your data and never will — that is our firm commitment.

250d uses cookies on its website to make your browsing experience smoother and more personalized. Cookies are small text files stored in your browser.

250d uses industry-leading technology and processes to keep your data secure. Our security framework is regularly reviewed and updated.

• SSL/TLS Encryption: All data transmitted through the 250d website and app is fully encrypted.
• Database Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Option to enable 2FA for added security at login.
• Regular Security Audits: Regular penetration testing is conducted by third-party security specialists.
• Access Controls: Only authorised personnel have access to specific data.
• Backup & Recovery: Data is backed up regularly and a disaster recovery plan is in place.

Please note, however, that no method of transmission over the internet is 100% secure. Keep your password strong and never share it with anyone.

250d retains your data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Data for Active Accounts: Retained for as long as your account remains active.
• Transaction Records: Financial regulations typically require retention for 5–7 years.
• KYC Documents: Up to 5 years after account closure.
• Support Conversations: Up to 2 years after the issue is resolved.
• Cookies Data: Anywhere from a few hours to 2 years, depending on the type of cookie.

Once the retention period ends, data is securely deleted or anonymised. Certain data may be kept longer where required by law.

Under the 250d Privacy Policy, you have a number of important rights regarding your own data:

250d strictly prohibits access by anyone under 18. Our Privacy Policy does not involve collecting data from minors, and we do not knowingly keep any minor's account active.

Age is verified at registration and confirmed through the KYC process. If an account is suspected to belong to a minor, it will be suspended immediately and any collected data will be securely deleted.

If you believe your child is using 250d, please contact our support team immediately. We will act promptly.

250d may update this Privacy Policy from time to time. For significant changes, advance notice will be sent to your registered email and a notification will be posted on the website.

Continued use of the 250d platform after any changes takes effect will be considered acceptance of the updated Privacy Policy. The date of the latest update will always be shown at the top of this page.

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please get in touch:

• Email: support@250d.app
• Live Chat: Click the chat icon at the bottom right of the website.
• Support Hours: 7 days a week, 24 hours a day.

We take any privacy concerns you raise seriously and work to resolve them as quickly as possible.